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What we do
What we do
Hardware maintenance and support services are preventive and remedial services that physically repair or optimize hardware, including contract maintenance and per-incident repair. Hardware support also includes online and telephone technical troubleshooting and assistance for setup, and all fee-based hardware warranty upgrades.
We do server room management including cables, server and server room environment monitoring. Scheduled system maintenance like periodically system patch/security update. Customized disaster recovery plan and high availability infrastructure to minimize system down time for critical system operation.
Pricing RM2640 Per year (24 Tokens)
Onsite support service & maintenance Package
Each Token estimated 2 hours working load
2 Hours response to call
NBD Onsite between the hours of 9am to 5pm
IT administration & support services
PC & notebook troubleshooting
Server & NAS maintenance
WAN & LAN, Wi-Fi network maintenance
Virus checks (Malware)
Setup of new desktops/PC
User & permissions setting
Remote support
Replacement parts necessary to the normal operation of equipment will be covered by customer's base rate.
Service Log will be provided
Suitable for 5 - 15 Endpoints
Pricing RM3780 Per year (36 Tokens)
Onsite support service & maintenance Package
Each Token estimated 2 hours working load
2 Hours response to call
NBD Onsite between the hours of 9am to 5pm
IT administration & support services
PC & notebook troubleshooting
Server & NAS maintenance
WAN & LAN, Wi-Fi network maintenance
Virus checks (Malware)
Setup of new desktops/PC
User & permissions setting
Remote support
Replacement parts necessary to the normal operation of equipment will be covered by customer's base rate.
Service Log will be provided
Suitable for 16 - 40 Endpoints
Pricing RM5000 Per year (50 Tokens)
Onsite support service & maintenance Package
Each Token estimated 2 hours working load
2 Hours response to call
NBD Onsite between the hours of 9am to 5pm
IT administration & support services
PC & notebook troubleshooting
Server & NAS maintenance
WAN & LAN, Wi-Fi network maintenance
Virus checks (Malware)
Setup of new desktops/PC
User & permissions setting
Remote support
Replacement parts necessary to the normal operation of equipment will be covered by customer's base rate.
Service Log will be provided
Suitable for 41 - 60 Endpoints
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